Hotel check ins & collections will be by appointed time only.
We will contact you before your pets check in to arrange a check in time & your pets feeding, the instructions given over the phone or by email are what we will follow throughout your pets stay. If you include extra food or treats that are not in the original instructions these will not be given.
If your pet is on medication it must have the vet label on the packaging as we can only follow these instructions.
Daycare days MUST be pre-booked & pre-paid in advance by card over the phone.
Hotel stays MUST be prepaid in advance.
We can only accept card payments over the phone.
Dogs MUST be fed before arrival to daycare or after you collect.
There will be no handling of food containers or bags.
We cannot accept bedding; we have our own which we will put in with your pet throughout their stay. Unless your dog requires special bedding for medical or breed needs.
Daycare: Leads must be taken home with you we cannot hold these for you throughout the day.
If your pet’s vaccines require updating on your system these must be emailed prior to your pets visit, you can send a photo of the vaccine card or ask your vet to send us a copy by email.
We do not have access to any vet system to get your pets vaccines.
Pets with no vaccines on file will not be accepted.
ALWAYS remain two meters apart from other clients in the car park.
If you have been unwell or are feeling unwell with Covid-19 symptoms please do not bring your pet to us, arrange for a family member or friend to drop/collect.